Editorial contribution · business
Make a workflow more resilient to things going wrong
Things get lost, duplicated or stuck in a process. Define clear handovers and checks for those failure cases.
Published: · Version 1
A prompt to try
Analyze this workflow: [STEPS, ROLES, SYSTEMS]. Frequency: [DETAILS]. Known incidents: [INCIDENTS]. Important constraints: [CONSTRAINTS]. Create a handover table with trigger, input, processing, output, responsibility and success criterion. Highlight unclear responsibilities. For each handover, consider input that is missing, duplicated, late or contradictory. Describe the visible symptom, possible consequence and current control. Use known incidents as evidence; do not estimate probabilities without data. Design suitable preventive or detective controls and a way to handle exceptions. Prioritize using confirmed impacts and effort. Provide an updated workflow and specific test scenarios with expected results. Check that each measure addresses a failure case and nobody receives a task without the authority needed to perform it.
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What you need
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How to start
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